Returns & Exchanges

At Gioseppo, we want you to love your new footwear, which is why we offer a flexible 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

1

Request a Return

Log into your Gioseppo account or access the guest order portal to select the items you wish to return and receive your unique return authorization number.

2

Prepare the Package

Place the items in their original branded box and secure them inside a shipping parcel, ensuring you include the printed return form inside the package.

3

Ship Your Items

Affix the prepaid shipping label provided in your portal and drop off the package at any authorized collection point or schedule a home pickup.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing