Frequently Asked Questions

Everything you need to know about your Gioseppo experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the EU, while international deliveries may take 7-10 business days depending on the destination.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.

How do I find the right size for my Gioseppo shoes?

Each product page features a detailed size guide. We generally recommend choosing your usual size, but if you are between sizes, we suggest sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for a secure checkout.

Are Gioseppo products sustainably made?

Yes, we are committed to sustainability through our 'Have a Nice World' initiative, using recycled materials, organic cotton, and leather sourced from certified sustainable tanneries.

How can I track my shipment?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey in real-time.